Privacy Policy for ClassicCityEats.com

Last Updated: 8/1/2025

At Classic City Eats, your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, place food orders, or interact with our services, including SMS communications. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information:

a. Personal Identification Information
When you make a food order or interact with us, we may collect the following personal information:

• Name

• Address

• Email address

• Phone number

• Payment details (e.g., credit/debit card numbers)

• Order history

b. SMS Communication Information
If you opt-in for SMS notifications or updates, we collect:

• Your phone number

• Message history (for communication purposes only)

c. Usage Data
We automatically collect information about your use of our website, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on the website

d. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us recognize you and personalize your experience. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Order Processing: To process and fulfill your food orders.

• Customer Support: To provide customer service and resolve any issues related to orders or inquiries.

• Marketing: To send you promotions, updates, and news about our products and services. You can opt out of marketing communications at any time by following the unsubscribe link or contacting us directly.

• SMS Notifications: To send order status updates, promotional messages, and other communications via text. You can opt out of SMS communications by replying “STOP” to any SMS message from us.

• Website Improvement: To analyze how visitors interact with our website and improve the user experience.

• Legal Compliance: To comply with applicable laws and regulations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to help us deliver our services, including:

• Payment processors (to complete transactions)

• Delivery services (to fulfill food orders)

• SMS service providers (to send updates or promotional messages)

These third parties are obligated to keep your information confidential and only use it for the purpose of performing their services for us.

4. SMS Compliance

Classic City Eats complies with the Telephone Consumer Protection Act (TCPA) and the rules surrounding A2P 10DLC (Application-to-Person 10-Digit Long Code) messaging. By providing your phone number and opting in to receive SMS updates, you consent to receive marketing and transactional messages from us.

• Opt-In: By entering your phone number and agreeing to receive text messages, you consent to receive automated messages about your orders, promotions, and other updates.

• Opt-Out: You can opt out of receiving SMS messages by replying “STOP” to any message you receive from us. This will immediately stop all future text messages.

• Message Frequency: We will send a limited number of messages. If you receive an excessive number, please contact us, and we will address the issue.

• Charges: Standard messaging rates may apply depending on your mobile carrier.

5. Data Security

We implement a variety of security measures to protect your personal information, including encryption, secure servers, and regular audits of our systems. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After this period, we will securely delete or anonymize your data.

7. Your Rights

You have the right to access, correct, or delete your personal information that we have on file. You can also withdraw your consent for marketing communications at any time. To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child, we will delete that information as quickly as possible.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Classic City Eats
Email: athens@classiccityeats.com
Website: ClassicCityEats.com